Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Identifiable information such as your name, email address, phone number, and company name that you voluntarily provide when filling out contact or inquiry forms.
• Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, referring URLs, and pages visited.
• Mobile Device Data: Device information such as your mobile device ID, model, and manufacturer if you access our site from a mobile device.
• Financial Data: Payment method details when engaging paid services. We store only minimal financial information; all other financial data is handled by our payment processors.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Process transactions and send related information, including confirmations and invoices.
• Send administrative updates about our services, terms, and policies.
• Deliver targeted marketing and promotional communications where you have opted in.
• Monitor and analyse usage trends to improve your experience.
• Prevent fraudulent transactions and protect against criminal activity.
• Comply with applicable laws and regulations in India and Canada.

3. Disclosure of Your Information

We may share your information in the following situations:

• By Law or to Protect Rights: When required to respond to legal process or to protect the rights, property, and safety of others.
• Third-Party Service Providers: With vendors that perform services on our behalf, including payment processing, data analysis, email delivery, and hosting.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of our business.
• With Your Consent: For any other purpose with your explicit consent.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.

4. Cookies & Tracking Technologies

We may use cookies, web beacons, and tracking pixels to customise the site and improve your experience. Your personal information is not collected through these technologies alone.

Most browsers accept cookies by default. You can remove or reject cookies in your browser settings, but note that doing so may affect site functionality.

5. Third-Party Websites

Our website may contain links to third-party websites and social media profiles. We have no control over and assume no responsibility for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps, no security measures are perfect, and no data transmission can be guaranteed against interception.

7. Your Data Rights

Depending on your location (India or Canada), you may have the right to:

• Access copies of your personal data.
• Rectify any inaccurate or incomplete information.
• Erase your personal data, under certain conditions.
• Object to our processing of your data, under certain conditions.
• Portability — request that we transfer your data to another organisation or directly to you.

To exercise any of these rights, contact us at info@bigmonks.com. We will respond within 30 days.

8. Children's Privacy

We do not knowingly collect personal information from anyone under the age of 13. If we learn we have collected such information, we will delete it as quickly as possible. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you by updating the "Last updated" date at the top of this page. Continued use of our site after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us: